Frequently Asked Question
Return and Refund Policy
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Q: What is your return policy?
A: We issue returns as store credit only. Refunds are not provided. All damage claims must be made within 2 business days of receiving goods. -
Q: How can I claim a return for damaged goods?
A: Email info@clothingsupplier.com or send a WhatsApp message to +90 546 699 9005 with the following: - Invoice Number, Style Number, Color, and Size
- Photos of the damages with an explanation
- Your email and phone number.
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Q: Can I return products if I don’t like them?
A: No, returns are only accepted for damaged or defective products. Non-defective products cannot be returned or refunded. -
Q: Is there a restocking fee for returns?
A: Yes, unauthorized returns are subject to a 30% restocking fee. -
Q: Are shipping and handling charges refundable?
A: No, shipping and handling charges are non-refundable. -
Q: How will I receive the credit for my return?
A: Store credit will be applied to your account, which you can use for future purchases. -
Q: What happens if I receive defective merchandise?
A: Defective items can be replaced with the same style or issued as store credit. -
Q: How long does the return approval process take?
A: Approval is typically provided within 2 business days after submitting all required details.
Account and Login
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Q: How do I register for a wholesale account?
A: Visit this link and complete the registration form with your business details. -
Q: I signed up for a wholesale account. How long does approval take?
A: Account approval typically takes 1-2 business days. If you haven't heard back, contact us at info@clothingsupplier.com or via WhatsApp at +90 546 699 9005. -
Q: How do I log in to view wholesale prices?
A: Use your registered email to log in at this link. -
Q: Why can’t I access wholesale prices after logging in?
A: This may occur if your account hasn’t been approved. Please contact us for assistance. -
Q: Can I register as a retailer or individual customer?
A: Yes, you can. You will see both forms for retail and wholesale; choose the one that fits your needs. -
Q: Do I need a business license to create a wholesale account?
A: No, you don’t need it. If you are a new starter, you can create a wholesale account either. -
Q: What do I do if I forget my password?
A: Click "Forgot Password" on the login page to reset your password. -
Q: Can I update my account details after registration?
A: Yes, log in to your account to update your contact or business information. -
Q: Can I view order history on my account?
A: Yes, all your past orders can be accessed under the "Order History" section of your account. -
Q: Can multiple users from the same company access one account?
A: Yes, you can create new users for everyone or use one shared account.
Orders and Shipping
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Q: Is there a minimum order quantity (MOQ)?
A: No, we do not have a minimum order quantity. You can order as little as one piece. -
Q: Can I order individual sizes instead of a full pack?
A: Yes, you can order individual sizes for most products. Discounts may apply for full packs. -
Q: What is the minimum order amount for free shipping?
A: Free shipping is available for orders over $1,000. -
Q: How is shipping calculated for orders under $1,000?
A: Shipping costs are automatically calculated at checkout based on your order size and location. -
Q: How long does it take to process an order?
A: Orders are prepared within 2-3 business days. -
Q: How long does delivery take?
A: Delivery takes approximately 5-6 business days through international carriers like DHL. -
Q: Do you ship internationally?
A: Yes, we ship worldwide and handle all customs clearance for you. -
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. -
Q: Can I change my order after placing it?
A: Changes can be made only before the order is processed. Contact us immediately if needed. -
Q: What happens if my shipment is delayed?
A: Contact us, and we will coordinate with the carrier to resolve any delays.
Discounts and Pricing
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Q: Do you offer discounts for bulk purchases?
A: Yes, we offer tiered discounts based on order value: - 2% for $2,500–$4,999
- 3% for $5,000–$7,499
- 4% for $7,500–$9,999
- 5% for $10,000 and above
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Q: Are discounts automatically applied at checkout?
A: Yes, discounts are calculated based on your order value and applied automatically. -
Q: Do you offer promotional discounts?
A: Occasionally, we offer promotions and seasonal discounts. Stay updated by subscribing to our newsletter. -
Q: Are there discounts for repeat customers?
A: No, everyone can use it. We’ve different discounts as loyalty benefits. Contact us to learn more. -
Q: Can I combine discounts with free shipping?
A: Yes, discounts and free shipping for orders over $1,000 can be applied together. -
Q: Do you charge sales tax?
A: No, we’re not charging. -
Q: How can I view wholesale prices?
A: Log in with your approved wholesale account to access wholesale pricing. -
Q: Are prices negotiable for large orders?
A: For very large orders, contact us to discuss potential additional discounts. -
Q: Are discounts available for special collaborations?
A: Yes, we’re open to collaborations. Contact us to explore options. -
Q: Do discounts apply to private label orders?
A: Discounts may not apply to private label services, as they are priced separately.
Private Label, Private Manufacturing, and Customization
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Q: Do you offer private labeling?
A: Yes, we provide private label services for neck labels and hang tags with a minimum order of 2,000 pieces. -
Q: How can I order private labels?
A: Add the private label service to your basket from this link.
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Q: Can you replace existing labels with mine?
A: Yes, label replacement costs $5 per item, or you can handle replacement independently. -
Q: What details do you need for private labeling?
A: We require label measurements and your logo in PDF format. -
Q: How long does private label production take?
A: Private label production takes approximately 3 weeks. -
Q: Are there additional costs for private labeling?
A: No, there are no additional costs unless you require our label to be replaced with yours. -
Q: Can I customize packaging with my brand?
A: Yes, custom packaging services are available upon request. -
Q: Do you offer custom designs for clothing?
A: Yes, we can produce custom designs. Contact us for details. -
Q: Is private labeling available for all products?
A: Private labeling is available for most products. Check individual product eligibility. -
Q: Do you offer sample private labels before production?
A: Yes, sample labels can be provided for approval before mass production. -
Q: Do you offer private manufacturing services?
A: Yes, we provide private manufacturing for men’s wear, including blazers, tuxedos, suits, shirts, trousers, and knitwear. -
Q: What types of products can you manufacture?
A: We can produce items like blazers, tuxedos, suits, shirts, trousers, knitwear, and accessories for men’s wear. -
Q: Can I see examples of your manufactured products?
A: Yes, refer to our Men's Collection on the website to see the styles we offer. -
Q: How long does production take for private manufacturing?
A: Production takes approximately 6-8 weeks, depending on the order size and specifications. -
Q: What is the minimum order requirement for private manufacturing?
A: The minimum order changes based on the product. Larger quantities improve cost efficiency and production feasibility. -
Q: How are payments structured for private manufacturing orders?
A: We require 50% payment before production starts and the remaining 50% when the goods are ready to ship. -
Q: Can you produce custom labels, hangers, and garment covers?
A: Yes, we can manufacture custom hangers, garment covers, and labels for men’s wear. -
Q: What pricing terms are available for private manufacturing?
A: Pricing can be applied as FOB (Free on Board) or DAP (Delivered at Place) based on your preference. -
Q: Does pricing change with order quantity?
A: Yes, as the quantity increases, the price per unit decreases. -
Q: Are custom labels and accessories included in the production timeline?
A: Yes, these are integrated into the production timeline and delivered with the final order. -
Q: What information do you need to begin private manufacturing?
A: We require your design specifications, order quantity, size measurements, size assortment, tech pack, and any custom accessory requirements (e.g., labels or hangers). -
Q: Can I choose fabrics and materials for manufacturing?
A: Yes, you can select fabrics and materials based on your preferences. We can send you photos of available options or ship fabric samples to you. -
Q: Do you offer sampling services before mass production?
A: Yes, we can provide samples for approval before starting large-scale production. -
Q: Are the prices negotiable for private manufacturing?
A: Pricing depends on the complexity, materials, and quantity. Higher quantities lead to lower unit costs. -
Q: What shipping options do you provide for private manufacturing orders?
A: We offer both FOB and DAP shipping options, depending on your requirements. -
Q: Can you produce seasonal collections?
A: Yes, we can accommodate requests for seasonal collections based on your timeline and specifications. -
Q: Do you handle quality checks during private manufacturing?
A: Yes, we conduct rigorous quality checks throughout the production process. -
Q: Can I customize packaging for private manufacturing orders?
A: Yes, we can customize packaging to align with your branding requirements. -
Q: How do I start the private manufacturing process?
A: Contact us with your project details, and we’ll provide a quote and timeline based on your requirements. -
Q: What happens if I need changes during production?
A: Changes can be made if communicated early in the process, though they may affect the timeline and costs.
Dropshipping Services
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Q: Do you offer dropshipping services?
A: Yes, we offer dropshipping services exclusively for men’s suits via our retail website Wessi. -
Q: What products are available for dropshipping?
A: Currently, only men’s suits are available for dropshipping. -
Q: How does your dropshipping service work?
A: Once you integrate our XML file into your website, you can sell products directly from the Wessi website. Orders will be fulfilled by us, and shipping is handled automatically. -
Q: What is the cost of the XML file for dropshipping?
A: The XML file integration service costs $1,000. -
Q: Do you provide technical support for XML integration?
A: We provide the XML file but do not offer technical support for website integration. Your team must handle the setup. -
Q: Can I start dropshipping without XML integration?
A: No, XML integration is mandatory for using our dropshipping service. -
Q: Can I receive discounts on dropshipping orders?
A: Yes, after XML integration, you will receive a 20% discount on all orders based on retail prices listed on the Wessi website. -
Q: Are there any ongoing costs for using the XML file?
A: No, the $1,000 cost is a one-time fee for XML integration. -
Q: Is there a minimum order for dropshipping?
A: No, you can process individual orders as needed through the dropshipping program. -
Q: Do I need to handle inventory for dropshipping?
A: No, inventory management is handled by us. You only need to focus on selling the products. -
Q: Do you offer branding options for dropshipping?
A: If you produce your label with us, we can replace the label before we ship. -
Q: Can I use my own shipping carriers for dropshipping?
A: Yes, you can pick up goods from our USA or Turkey warehouse (depending on availability), or we handle shipping through our partnered carriers. -
Q: How are shipping costs calculated for dropshipping?
A: Shipping costs are calculated automatically at checkout when you complete your basket. -
Q: How long does it take for dropshipping orders to be delivered?
A: Dropshipping orders are processed and prepared within 2-3 business days and delivered within 5-6 business days. -
Q: How do I access product images for my website?
A: High-quality product images can be provided upon request after purchasing the XML integration. -
Q: What happens if a dropshipping item is out of stock?
A: You will be notified, and you can choose to refund your customer, backorder the item, or choose a similar product. -
Q: How do I get started with your dropshipping service?
A: Contact us to purchase the XML file and receive setup instructions.
Product Quality and Selection
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Q: Are your products made in Turkey?
A: Yes, we source high-quality garments directly from Turkey. -
Q: Can I order samples before committing to a large order?
A: Yes, sample orders are available to ensure product quality meets your expectations. -
Q: Are your products tested for quality?
A: Yes, all products go through rigorous quality checks before shipping. -
Q: Do you provide size charts for your products?
A: Yes, size charts are available on the product pages for accurate measurements. -
Q: What fabrics are used for your clothing?
A: We use premium-quality fabrics, including cotton, wool, and polyester blends. -
Q: Do you offer eco-friendly or sustainable options?
A: Yes, we are committed to sustainability and offer eco-friendly options. Contact us for more details. -
Q: How do you package your products for shipping?
A: All products are carefully packaged. Each item is individually wrapped and placed on hangers to ensure they arrive in perfect condition. They are then compactly arranged in the shipping box to maximize space while protecting the products.
Collaboration and Partnerships
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Q: Are you open to collaborations?
A: Yes, we welcome collaboration opportunities. Contact us to explore partnerships. -
Q: Can I distribute your products in my region?
A: Yes, you can become a distributor. Reach out to discuss terms and conditions. -
Q: Do you offer franchising opportunities?
A: Yes, franchising opportunities are available. Contact us for more details. -
Q: Are there affiliate programs for promoting your products?
A: We do not currently offer affiliate programs, but we’re open to discussing promotional partnerships. -
Q: Do you provide marketing materials for your products?
A: Yes, we can provide product images and descriptions upon request. -
Q: Can I sell your products on online marketplaces?
A: Yes, but you must adhere to our resale guidelines. Contact us for details. -
Q: What support do you provide for new business partners?
A: We offer guidance on ordering, product selection, and logistics for smooth operations. -
Q: Can I suggest new product lines or designs?
A: Absolutely! We value feedback and suggestions for expanding our product offerings. -
Q: Do you collaborate with influencers or fashion brands?
A: Yes, we collaborate with influencers and brands. Reach out to discuss potential partnerships.
Payment and Billing
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Q: What payment methods do you accept?
A: We accept credit/debit cards, Buy Now Pay Later options, and bank transfers. -
Q: Can I pay in installments?
A: Yes, installment payment options are available. Please see the options during checkout. -
Q: Are there additional fees for international transactions?
A: Your bank may charge a currency conversion or transaction fee for international payments. -
Q: Do you issue invoices for orders?
A: Yes, invoices are provided for every order. -
Q: Can I get a receipt for tax purposes?
A: Yes, receipts are available and can be used for tax purposes. -
Q: Do you accept payment in multiple currencies?
A: Yes, you can pay with your local currency. -
Q: Is there a grace period for payment after placing an order?
A: Orders must be paid in full before they are processed and shipped. -
Q: What should I do if my payment fails?
A: Double-check your payment details or contact your bank. If the issue persists, contact us for assistance. -
Q: Do you offer credit terms for bulk buyers?
A: Credit terms may be considered for long-term partners. Contact us to discuss eligibility. -
Q: Are discounts applied to all payment methods?
A: Yes, discounts are applied regardless of the payment method used.
Customer Support
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Q: How can I contact customer support?
A: Reach us via email at info@clothingsupplier.com or
WhatsApp at +90 546 699 9005. -
Q: What are your customer support hours?
A: We are available Monday–Friday, 9:00 AM–6:00 PM (GMT+3). -
Q: Can I speak to a live agent?
A: Yes, you can connect with our team via WhatsApp or phone. -
Q: Do you provide order updates?
A: Yes, we send order updates via email, including shipping confirmation and tracking details.
